We respect your privacy and are committed to protecting your personal data.
This privacy notice will let you know how we handle the personal data you give us as well as how the law protects your privacy.
What personal data do we collect?
If you have registered to receive our marketing emails we collect your name, email address, date of birth, or due date of your child / children. You may also opt for providing additional information.
If you have used our Lucky Wheel popup, we collect your name and email address.
If you have purchased a product from us we collect your name, billing / delivery address, order history and receipts, email and telephone number.
Your social media username, if you interact with us through those channels.
We may, where we have lawful basis for doing so, also collect personal data about you from third parties who provide us with additional publicly available information about you.
When do we collect your personal data?
When you make an online purchase from us, or a purchase from us at a show or exhibition
When you register to receive marketing emails
When you use the Lucky Wheel popup
When you engage with us on social media
When you contact us directly
When you enter prize draws and competitions
When you choose to complete any surveys we send you
When you’ve given a third party permission to share with us the information they hold about you
When you access our website, in the form of cookies.
Who do we share your personal data with?
We will never sell any of your personal data to a third party. However, in order for us to provide our services to you, we share your personal data with our trusted third party service providers, as detailed below.
Whenever we share your personal data, we put safeguards in place which require these organisations to keep your data safe and to ensure that they do not use your personal data for their own marketing purposes.
EXAMPLES OF THE SORT OF THIRD PARTIES WE WORK WITH ARE:
- Delivery companies.
- IT companies who support our business systems and databases.
- Marketing companies who help manage our communications with you.
It is in our legitimate interests as a business to work with these service providers since we may not have the capabilities to provide these services ourselves. In each case, we will ensure that the service provider is only allowed to use your personal data in order to provide the services to us and for no other purpose.
OTHER PROFESSIONAL SERVICES
We may need to disclose your personal data to our insurers where we believe that it is required under our contractual relationship with our insurance provider.
TRANSFER OF YOUR PERSONAL DATA OUTSIDE THE EEA
We may need to transfer your personal data outside of the European Economic Area (EEA) for example to the USA, in the following circumstance:
- Where we work with a supplier which processes some of its data outside of the EEA.
How long do we keep your data?
We have procedures in place regarding our retention periods which we keep under review taking into account our reasons for processing your personal data and the legal basis for doing so.
You have a number of rights relating to your personal information and what happens to it. You are entitled to:
- access personal data we hold about you
- require us to correct any mistakes in your personal data
- require us to delete personal data concerning you in certain situations where there is no good reason for us to continue to process it
- object at any time to the processing of your personal data for direct marketing purposes, normally by clicking the “unsubscribe” link in an email we have sent you
- object in certain other situations to our continued processing of your personal data and
- otherwise restrict or temporarily stop our processing of your personal data in certain circumstances.
You have the right to request a copy of any information about you that we hold at any time, and also to have that information corrected if it is inaccurate. To make such a request, please email us
If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint. Please email email@example.com
© 2023 Matchstick Monkey Ltd
VAT Reg No. 245 0306 41
Company Reg No. 09817982
Registered in England & Wales