Terms and Privacy

This page contains our Terms of Use, Privacy and Cookie Policies.

Terms of use

(updated 5th September 2019)

These terms and conditions (“Terms”) are the terms on which we make our website dumforter.co.uk (the “Website”). Please read these Terms carefully before you start to use the site. By using the website you confirm that you accept these terms and you should not use the Website if you do not agree to them. Please keep a copy of these Terms for future reference.

Who we are

We are Dumforter Ltd, a family owned business registered in England under registration number 09932561.

Our registered address is Tanners Yard, 5 London Road, Bagshot. GU19 5HD. Our VAT number is 312008170

If you have any questions, complaints or comments about this Website, then please contact web@dumforter.co.uk

About the Information on this website

This Website is provided for general information only. Neither this Website, nor any advice, guidance, opinion, statement or other information provided to you by us is intended to be a substitute for professional medical advice, diagnosis or treatment. Individual cases may require specific examination and advice that cannot be provided through this Website. Never disregard professional medical advice or delay in seeking it because of something you read on the Website or other information we provide to you. If you are concerned about your or your baby’s health, please contact a health professional.

We aim to update our Website regularly, and may change the content at any time. Any of the material on our Website may be out of date at any given time and we are under no obligation to update this material.

YOUR PROMISES TO US

You confirm that:

All information and details provided by you to us are true, accurate and up to date in all respects

RIGHTS GRANTED AND RIGHTS RESERVED

We reserve the right to suspend, restrict or terminate access to the Website or any part of it at any time without notice. We endeavour to ensure that the Website is always available but do not guarantee that it will be available uninterrupted or error free.

We are the owner or the licensee of all Website design, text, graphics and software. Dumforter is a registered trade mark of Dumforter Limited. Your use of the Website and its contents grants no rights to you in relation to our intellectual property rights or the intellectual property of third parties.

LINKS TO AND FROM OTHER WEBSITES

Where our Website contains links to other websites provided by third parties, these links are provided for your information only and do not constitute an endorsement by us of those sites. We have no control over the contents of those sites, and accept no responsibility for them or any loss or damage that may arise from your use of them.

ABOUT YOUR PURCHASES

Terms and conditions of sale:

It’s important to not that during periods of high demand, there may be times that the product is not available for immediate sale, and a pre-order process necessary

Placing an order and checking out

You place your order by selecting how many items you would like of your chosen product(s) and clicking ‘buy now’

When you have checked out you will receive an email with the details of your order, if it is incorrect or you need to amend the order, please contact us as soon as possible by email order@dumforter.co.uk

Making an account

You have the option to check-out as a guest or make an account. If you choose to make an account, your information is stored in our database. Our database is secure and we endeavour to protect your information at all times. It is your responsibility to keep your account username and password secure, we cannot be held responsible for someone accessing your account using your username and password. You may cancel your account details at any time, or simply ask us to delete it

Abuse of a user account

If we feel you have abused your account or our ordering service, we will terminate the account immediately, without prior notice

Changing your Order

You may change your order at any time before we despatch the goods by contacting us at order@dumforter.co.uk

Order Cancellations

You may cancel your order at any time before we despatch the goods by contacting us at order@dumforter.co.uk. If you have already paid for the goods, the payment will be refunded to you within 14 days, Please ensure that your request to cancel is confirmed in writing

We reserve the right to cancel your order at any time before we despatch the goods under the following circumstances

  • The goods are no longer in stock and we are unable to re-stock (eg goods are discontinued)
  • The goods are not in stock due to excess demand on a particular product line
  • If we cancel your order and you have already paid for the goods, the payment will be refunded to you within 14 days and a confirmation in writing sent to you
Price and Payment

Our prices may change at any time, but these changes will not affect any orders already accepted by us

All prices are inclusive of VAT where VAT is required

Our prices exclude the cost of delivery. Delivery charges will be demonstrated and added to the final sum due

All payments for goods must be made in advance, before goods are despatched to you 

We accept payments via Stripe which accepts most major Credit and Debit Cards.

Payment liability

We use a third party service WooCommerce and payment gateway Stripe, so we do not keep any financial information on the website.

We do all we can to ensure that the information you give us remains secure, but cannot be held legally responsible for losses you may incur if a third party gains unauthorised access to any information you give us (unless we are found to be negligent). The safety of your information held on Stripe’s servers is not our responsibility and we cannot be held liable for a breach in their security

Click here for Stripe’s security and privacy details

Shipping and Delivery Options

Whilst we aim to ship your product within 24 hours of receiving the order, we cannot guarantee a specific delivery day unless you choose a Special Delivery option. In brackets is the speed information provided by Royal Mail, we do not accept responsibility for the accuracy of this information.

For the UK: 

FREE SHIPPING over £40

Royal Mail Special Delivery Guaranteed by 1pm the next day, Royal Mail 1st Class (1 day delivery aim) or 2nd Class (3 days delivery aim)

Overseas:

Royal Mail International Standard (Europe 3-4 working days delivery aim / Rest of world 6-7 working days delivery aim).

Faulty, Damaged or Incorrect Goods

By Law we must provide goods that or satisfactory quality, fit for purpose, as described at the time of purchase, in accordance with any pre-contract information we have provided, and that match samples or models that you have seen or examined (unless we have made you aware of any differences / changes). If any goods you have purchased to not comply and, for example, have faults or are damaged when you receive them, or if you receive incorrect goods, please contact us as soon as reasonably possible to inform us of the fault, damage or error, and to arrange for a refund or replacement. DISTRIBUTORS (people selling Dumforter on our behalf): Please ensure to provide photographic evidence of the faulty goods, or the policy terms will be null and void.

Beginning on the day that you receive the goods (and ownership of them) you have 14 days to reject the goods and to receive a full refund if they do not conform as stated above. Alternatively, you may request a replacement.

Please note, if the problem is the result of normal wear and tear, misuse or intentional or careless damage, a refund or replacement will not be a consideration

To return goods, please send them to Dumforter Ltd, PO Box 1067, Camberley, Surrey. GU15 9PW. United Kingdom

Refunds

Refunds (whether full or partial) will be issued after we have agreed you are entitled to a refund and within 14 calendar days of the day on which the product arrives back in our offices.

We do not refund shipping (postage) costs and the cost of returning the product to us must be covered by you. Please get a proof of posting as we will not refund products that do not return.

The refund will only be paid back to the card that the original payment was made with.

RETURNING GOODS IF YOU CHANGE YOUR MIND

If you are not satisfied with any goods purchased from us you have the right to return them in exchange for a refund, or replacement within 14 days.

If you wish to return goods to us, you must do so within 14 days of taking delivery telling us why you wish to return the goods

All goods must be returned in their original condition (in their original, un-opened packaging), accompanied by proof of purchase

Return address: PO Box 1067, Camberley, Surrey, GU15 9PW. United Kingdom

GUARANTEE

We guarantee our product for 28 days

Our guarantee does not apply to any defects in the good caused by..

  • Normal wear and tear
  • Deliberate damage and / or misuse of the goods
  • Accidental damage
  • Failure to use the goods in accordance with their instructions
  • Any alteration or repair carried out by you or any third party that is not authorised by us
COMMUNICATION AND CONTACT DETAILS

If you wish to contact us, please do so by email at enquiries@dumforter.co.uk 

In certain circumstances you must contact us in writing, for example when cancelling an order. Please do so by emailing enquiries@dumforter.co.uk

COMPLAINTS AND FEEDBACK

If you wish to complain or provide feedback about any aspect of your dealings with us, please email enquiries@dumforter.co.uk

LIMITATION OF LIABILITY

Dumforter does not guarantee that your use of the website will be uninterrupted or error-free. By using this website you understand and agree that from time to time, we may remove access without informing you, in order to do maintenance on the site or updates. We reserve the right to change the content of the website without notice at any time

Use of this website is at your own risk

INTELLECTUAL PROPERTY

All logos, graphics and images used on this website are the property of Dumforter Limited and should not be downloaded, modified or used for business other than that of promoting Dumforter Limited

These terms (and any contract entered into that are subject to these terms) are governed by English law. You agree that the disputes in connection with this website or terms are in the jurisdiction of the English courts without exception

Patent Pending

Safety Certificates Awarded: EN1400 :2013+A2:2018 and SOR/2016-184

OUR LEGAL OBLIGATIONS AND LIMITS ON OUR LIABILITY

You have certain rights under the law. Nothing in these Terms is intended to affect these rights. For more information about your statutory rights contact your local Citizens Advice Bureau or Trading Standards Office.

We cannot guarantee that advice, guidance, opinions, statements or other information provided on this Website is correct and you should not rely on such information.

We are not responsible for losses and damages that you might suffer which are:

  • not caused by our breach of these Terms
  • a side effect of the main loss or damage and which are not reasonably foreseeable by you and us when you begin to use the Website (for example loss of profits or loss of opportunity)
  • a result of our failure to provide the Website
  • caused by a distributed denial-of-service attack, virus or other technologically harmful material that may affect your computer equipment, programs, data or other material due to your use of the Website (including your downloading any content from the Website or any website linked to it).

If you are a business user we will not be liable for loss of profits, sales, business, or revenue, business interruption, loss of anticipated savings; or loss of business opportunity, goodwill or reputation.

We are not excluding liability for death or personal injury caused by our negligence or that of our employees and agents or for fraud.

GENERAL

We may change these Terms from time to time by amending this page and will give you reasonable notice of any material changes. By continuing to use the Website you accept the version of the Terms current at the time of your use. We recommend that you check this page for updates from time to time.

If any part of these Terms is disallowed or found to be ineffective by any court or regulator, the other provisions shall continue to apply.

These Terms are not intended to give rights to anyone except you and us.

We will do our best to resolve any disputes over these Terms. If you wish to take court proceedings against us you must do so within the United Kingdom. If you live in England or Wales the laws of England and Wales shall apply and if you live in Scotland, Scottish law shall apply.

Privacy Policy

We respect your privacy and are committed to protecting your personal data.

This privacy notice will let you know how we handle the personal data you give us as well as how the law protects your privacy.

What personal data do we collect?

If you have registered to receive our marketing emails we collect your name, email address, date of birth, or due date of your child / children. You may also opt for providing additional information.

If you have purchased a product from us we collect your name, billing / delivery address, order history and receipts, email and telephone number.

Your social media username, if you interact with us through those channels.

We may, where we have lawful basis for doing so, also collect personal data about you from third parties who provide us with additional publicly available information about you.

When do we collect your personal data?

When you make an online purchase from us, or a purchase from us at a show or exhibition

When you register to receive marketing emails

When you engage with us on social media

When you contact us directly

When you enter prize draws and competitions

When you choose to complete any surveys we send you

When you’ve given a third party permission to share with us the information they hold about you

When you access our website, in the form of cookies.

Who do we share your personal data with?

We will never sell any of your personal data to a third party. However, in order for us to provide our services to you, we share your personal data with our trusted third party service providers, as detailed below. Whenever we share your personal data, we put safeguards in place which require these organisations to keep your data safe and to ensure that they do not use your personal data for their own marketing purposes.

EXAMPLES OF THE SORT OF THIRD PARTIES WE WORK WITH ARE:

  • Delivery companies.
  • IT companies who support our business systems and databases.
  • Marketing companies who help manage our communications with you.

It is in our legitimate interests as a business to work with these service providers since we may not have the capabilities to provide these services ourselves. In each case, we will ensure that the service provider is only allowed to use your personal data in order to provide the services to us and for no other purpose.

OTHER PROFESSIONAL SERVICES

We may need to disclose your personal data to our insurers where we believe that it is required under our contractual relationship with our insurance provider.

TRANSFER OF YOUR PERSONAL DATA OUTSIDE THE EEA

We may need to transfer your personal data outside of the European Economic Area (EEA) for example to the USA, in the following circumstance:

  • Where we work with a supplier which processes some of its data outside of the EEA.

These countries may not have the same data protection laws as the UK and the EEA so your personal data may not be subject to the same protections. In such cases we will always make sure that any transfer of your personal data is subject to appropriate safeguards to ensure it is handled in accordance with the rules which apply in the EEA and under the guiding principles set out in this privacy policy.

How long do we keep your data?

In broad terms, we will only retain your personal data for as long as is necessary for the purposes described in this Privacy Policy. This means that the retention periods will vary according to the type of the data and the reason that we have the data in the first place.

We have procedures in place regarding our retention periods which we keep under review taking into account our reasons for processing your personal data and the legal basis for doing so.

Your rights

You have a number of rights relating to your personal information and what happens to it. You are entitled to:

  • access personal data we hold about you
  • require us to correct any mistakes in your personal data
  • require us to delete personal data concerning you in certain situations where there is no good reason for us to continue to process it
  • object at any time to the processing of your personal data for direct marketing purposes, normally by clicking the “unsubscribe” link in an email we have sent you
  • object in certain other situations to our continued processing of your personal data and
  • otherwise restrict or temporarily stop our processing of your personal data in certain circumstances.

You have the right to request a copy of any information about you that we hold at any time, and also to have that information corrected if it is inaccurate. To make such a request, please contact us

If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint. Please call +44 (0)7855 778191 or email johanne@dumforter.co.uk

 

Changes to this privacy policy

We may update this Privacy Policy from time to time. If we make significant changes we will let you know but please regularly check this policy to ensure you are aware of the most updated version.

This Privacy Policy was last updated on 27th June 2018

Cookie Policy

We use cookies to help make your experience on this website more user-friendly.

The data we collect from some of our cookies helps us to understand our customers better.

NECESSARY COOKIES

These cookies are used to enable you to move around the website and access areas like your customer account.

They are also needed to allow you to put things in a basket and checkout. 

These cookies do not need your consent for us to use them on this site. Without them the website does not work. 

TRACKING AND THIRD PARTY COOKIES

These cookies are used to enable us to monitor how you use this site.

We use Google Analtyics to tell us what pages are visited and how long someone stays on a page. All the data we collect is anonymous and is about general user behaviour. We do not store any personal information about you and all the anonymous data is stored in our Google Console.

We also use Facebook Pixel to track if anyone visits the website from our social media page. For more information on how Facebook cookies work click here 

Our Social Media links in the menu bar contain links to our social media pages. These links may contain cookies from those sites. Any third party website will have their own privacy and cookie policies that we do not control.  

NEWSLETTER SIGN UP

We use Mailchimp for our newsletter mailing list. By signing up to our newsletter you consent to us holding your name and email address on our mailing list. 

Our newsletter emails contain a cookie so we can see if you opened the email and track if you clicked on any links in the email. 

If you wish to be removed from our mailing list at any time, either unsubscribe from the list by clicking on the unsubscribe link in the footer of the newsletter or by emailing us at web@dumforter.co.uk

© 2019 Dumforter Ltd

VAT Reg No. 312008170
Company Reg No. 09932561
Registered in England & Wales

Patent Pending.

 

Voted most Pioneering Baby Comfort Product

© 2019 Dumforter Ltd

Instructions for use & warnings
Terms & Privacy Policy
Patent Pending.

Voted most Pioneering Baby Comfort Product

VAT Reg No. 312008170 and Company Reg No. 09932561
Registered in England & Wales